Crews operate valves to isolate the pipe and shut the water off. Once the source of the leak is found, crews work with control centre operators to determine the best way to isolate the pipe from the system, so that water can be shut off while impacting the fewest number of customers possible. Pin-pointing the exact location of the break can involve visual inspection, listening with correlating equipment, and excavating. Depending on the geographical location of the break, it’s necessary for up to five utility companies to complete their locates. This step of the process can be time consuming. They mark the location of infrastructure to prevent excavators from hitting and damaging this equipment. Utility locators attend the site to locate underground water, sewer, gas, electricity and telecom infrastructure. Learn how to protect your home from basement flooding. Every basement is inherently at risk of flooding, and it can happen for many reasons, including water main breaks.Stay informed: you can keep up-to-date with service disruptions by following Utilities Kingston on Twitter and Facebook, or by checking.Know the number to call: report potential water main breaks and other utility emergencies to us by calling our.The City of Kingston emergency management plan suggests that each household has at the ready four litres of water, per person, per day for drinking and bathing.This web page explains why breaks happen, how our crews respond, what proactive steps we take to prevent them, and what you can do to reduce the impact of these service disruptions.ĭid you know, being prepared is the best thing you can do to reduce the impact of a water service disruption? Take these steps: When a water main breaks, it can be disruptive to local traffic, pedestrians and our water customers - who count on a reliable supply of tap water. Providing a safe, reliable source of drinking water to our customers is important to us.
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